Datenschutzhinweis
We (also referred to as “we”, “us”, or “our”) are committed to protecting your personal data and privacy.
This Privacy Policy explains how we collect and store the information you provide through the website https://vouchtenor.com (VouchTenor).
We uphold the following principles:
We want you to make informed decisions about how your personal data is used and processed. We use various methods and procedures to provide clear, relevant information. When we believe you need specific details, we will provide them at the appropriate time. We are also available to answer any questions about our data practices, account controls, or applicable service restrictions.
1. Der Umfang?
This policy explains what types of personal data VouchTenor collects about individuals and how that data is processed, shared with third parties, stored, and protected.
This policy covers information relating to an identified or identifiable natural person. An identifiable natural person is a person who can be identified directly or through a combination of additional information that we hold or can access.
In this policy, “processing” means any activity related to the collection or use of personal data. This includes the organization, management, structuring, and storage of personal data.
Our services are intended for a general audience and are not directed to persons under 18. We do not knowingly request or collect information from persons under 18, and we do not knowingly permit them to use our services. If we determine that we have collected information about a child, we will delete it as soon as reasonably possible.
2. What personal data do we store about you?
When you access our service or service channels, or visit our website, we collect personal data. In some cases, we ask you to provide this data to us. In other cases, we collect personal data by analyzing how you use our services or service channels, or when third-party partners transmit your information to us.
3. You are not required to disclose personal data to the company, and no disadvantages will arise for you as a result.
However, you are not required to provide us with personal data. In certain circumstances, choosing not to provide specific personal data may limit our ability to offer the services or prevent users from accessing the website.
4. Welche Arten personenbezogener Daten können wir erfassen? Wenn Sie unsere Website besuchen, können wir folgende personenbezogene Daten erfassen:
Dazu zählen Informationen aus Ihren Online-Aktivitätsprotokollen und Traffic-Daten (einschließlich Ihrer IP-Adresse, des Zugriffsdatums und der Zugriffszeit), die von Ihnen verwendete Sprache, Software-Absturzprotokolle, der Browsertyp sowie Informationen über das Gerät, mit dem Sie auf den Dienst zugreifen. Die von uns erhobenen Informationen gelten nicht als personenbezogene Daten und können nicht dazu verwendet werden, Sie zu identifizieren.
Personenbezogene Daten, die wir von Ihnen erhalten: alle personenbezogenen Daten, die Sie uns bereitstellen, wenn Sie sich über uns mit einer Online-Trading-Plattform eines Drittanbieters verbinden.
Personenbezogene Daten, die Sie direkt an Drittanbieterplattformen übermitteln, um das Trading zu ermöglichen: Diese Informationen umfassen Ihren vollständigen Namen, Ihre Anschrift, Ihre Telefonnummer und Ihre E-Mail-Adresse.
5. Transparency and reasons for processing your personal information
Ihre personenbezogenen Daten werden vom Unternehmen zu den in diesem Abschnitt beschriebenen Zwecken und unter Anwendung transparenter Datenverarbeitungs- und Sicherheitsverfahren verarbeitet.
Das Unternehmen verarbeitet Ihre personenbezogenen Daten nur, wenn dafür ein klarer und angemessener Grund besteht. Im Folgenden wird erläutert, wann das Unternehmen Ihre personenbezogenen Daten verarbeiten darf:
- You have given us your consent to process your personal data for one or more purposes. This applies when you submit personal information through the website so that we can forward it to a third-party trading platform.
- The Company or a third party may need to process data to pursue legitimate interests. This may be necessary, for example, to improve our services or defend legal claims.
- Die Bearbeitung folgt klaren Servicestandards.
Contact us by email for more details on how we process information and what measures we use to protect it.
Below is a summary of the reasons we may use the information you provide, including relevant account-, service-, and security-related purposes involving personal data.
Geltungsbereich, Transparenz
1. At your request, we may collect your personal data and share it with third-party providers to enable your access to digital trading services. We do so only when you ask us to arrange this.
Sie haben der Verarbeitung Ihrer personenbezogenen Daten für einen oder mehrere Zwecke zugestimmt.
2. We may need personal data to respond to your inquiries, questions, or concerns about the services.
Die Verarbeitung ist erforderlich, um die berechtigten Interessen des Unternehmens oder eines Dritten zu wahren.
3. Personal data is processed only as necessary to support account management, platform security, and clearly defined service requirements.
Für die Bereitstellung sicherer und zuverlässiger Kontodienste ist eine Verarbeitung erforderlich.
4. Zur Verbesserung unserer Dienste. Wir können personenbezogene Daten zu diesem Zweck verwenden. Dazu zählen unter anderem Berichte über Abstürze und Fehlfunktionen, die wir im Zusammenhang mit den Diensten erfassen.
Processing is necessary to protect the legitimate interests of the company or a third party.
5. Zur Verhinderung von Betrug und Missbrauch unserer Services
Processing is necessary to safeguard the legitimate interests of the company or a third party.
6. To carry out and manage activities that support the operation of our Services. These may include back-office functions, business development, strategic decision-making, internal audit processes, and related activities.
Processing is necessary to safeguard the legitimate interests of the company or a third party.
7. We conduct analyses, including statistical analyses. We use different analytical techniques, including statistical methods, to support decisions on various matters.
Processing is necessary to safeguard the legitimate interests of the company or a third party.
8.
To protect our assets, rights, and interests, as well as those of third parties, we have established procedures for asserting and defending legal claims.
We may process personal data where necessary to protect our rights, interests, and assets, or those of third parties, in accordance with applicable agreements, terms, conditions, and policies.
Processing is necessary to protect the legitimate interests of the company or a third party.
6. Transfer of personal data to third parties
The Company may also disclose personal data to third-party companies that provide services to us, such as hosting and storage providers, IP address data services, and user experience analytics.
You may also ask us to transmit certain personal data about you to third-party trading platforms. In these cases, we provide those platforms with the personal data you have made available to us. Their use of your personal data is governed by their own privacy policies. Your personal data may be disclosed to more than one trading platform.
The Company may disclose personal data to affiliated companies or business partners. This enables the Company to access resources that support the expansion and improvement of the products and services offered to customers.
To the extent necessary to protect the rights or assets of third parties, the Company may apply appropriate account controls, security procedures, and transparent data processing procedures.
We may also disclose personal data about you to potential investors, buyers, or lenders of the Company or another company within the group where a relevant transaction is being considered. This may include the transfer or sale of assets of the Company or another group company, or form part of a merger, restructuring, consolidation, or insolvency involving the Company or another company within the group.
7. Cookies and third-party services
Third-party services may be used, including services from companies that provide advertising on our website or analytics services. These companies may also use cookies or similar technologies.
Cookies are small text files stored on your device when you visit or access the website. Cookies collect information about your preferences and browsing behavior to improve your user experience, remember your choices, and tailor products and services that may be of interest to you. Cookies are also used for statistical and analytical purposes.
Some cookies we use are session cookies. These are temporarily downloaded to your device and remain there for a short time until you close your browser. Other cookies are persistent. Persistent cookies remain on your device for a specified period after you close your browser. They help the website recognize you as a returning user and make it easier for you to revisit and use the website.
Cookie-Kategorien:
Wir dürfen sie zum vorgesehenen Zweck verwenden:
1. Cookies sind für die Website erforderlich
These cookies are necessary to access the features you request and to navigate our website. They are used to provide the information, products, and services you request.
They are also necessary to allow your device to download and stream data. This lets you navigate the website, use its features, and return to pages you have previously visited.
Cookies collect personal data, such as your username and the date of your last login, to confirm that you are logged in to the website. Session cookies are deleted when you close your web browser.
2. Funktionale Cookies
Mit Cookies können wir Sie bei jedem Besuch unserer Website wiedererkennen und Ihre Einstellungen und Präferenzen speichern.
Cookies collect personal data, such as your username and the date of your last login, to confirm that you are logged in to the website. Session cookies are deleted when you close your web browser.
3. Performance-Cookies
We use cookies to collect statistical data about our website’s performance and to improve it. They also help us analyze how our website is used.
Cookies store anonymous data that is not linked to an identified or identifiable natural person. Some are deleted when you close your browser, while others may remain stored on your device permanently.
Cookies are blocked or have been removed
To block or remove cookies, adjust your browser settings. The links below can help you do this in some of the most commonly used browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
In diesem Fall funktionieren einige oder alle Funktionen und Features der Website möglicherweise nicht wie erwartet.
ONLINE TRACKING NOTICE
This service currently does not respond to Do-Not-Track signals.
8. Personal Data Retention
Das Unternehmen bewahrt Ihre personenbezogenen Daten so lange auf, wie es erforderlich ist, um die Zwecke zu erfüllen, für die sie gemäß dieser Richtlinie verarbeitet werden, oder gegebenenfalls länger, wenn dies zur Unterstützung von Kontrollen im Zusammenhang mit dem Konto, Sicherheitsverfahren und Servicestandards erforderlich ist.
Wir geben Ihre Informationen 12 Monate lang an Trading-Plattformen von Drittanbietern weiter. Wenn Sie zustimmen, geben wir Ihre Daten für weitere 12 Monate weiter.
Wir überprüfen die von uns gespeicherten personenbezogenen Daten regelmäßig, um sicherzustellen, dass sie weiterhin benötigt werden.
9. Transfers of Personal Data to a Third Country or an International Organization
Your personal data may be transferred to other countries. This means your personal data may be transferred to a third country outside your country of residence, or to an international organization or jurisdiction. The Company takes appropriate measures to protect the personal data you provide and to help ensure that data users can exercise their rights and access effective legal remedies.
These safeguards and guarantees are available to all persons resident in the EEA (European Economic Area).
- Transfer to a third country or to an international organisation with appropriate safeguards for personal data, supported by transparent security practices, clear standards for data handling, and suitable controls designed to protect information throughout the transfer process.
- Die Übertragung erfolgt auf Grundlage einer klaren Vereinbarung zwischen den zuständigen öffentlichen Stellen oder Behörden. Diese legt transparente Bedingungen, definierte Kontrollmechanismen und Servicestandards fest.
- The transfer was carried out on the basis of established data protection clauses and security practices designed to support the responsible handling of personal data. We apply transparent data transfer procedures, documented controls, and service standards to protect information when it is processed across borders.
The Company can provide details of the security measures used to protect your personal data when it is transferred to third countries or international organisations. To request this information, please send an email to info@vouchtenor.com
10. Sicherheit personenbezogener Daten
We take appropriate organizational and technical measures to protect personal data. These measures are intended to reduce the risk of accidental or unlawful destruction, loss, alteration, or unauthorized access.
However, we cannot guarantee or warrant that your personal data will remain secure or error-free at all times. We cannot be held responsible for immaterial damages, incidental damages, or consequential damages arising from the use or disclosure of personal data, including disclosure due to transmission errors, unauthorized access by third parties, or circumstances beyond our reasonable control.
In certain circumstances beyond our control, it may be necessary to disclose personal data concerning you to third parties, such as service providers or public authorities. In such cases, we cannot control the security measures that these third parties apply to your personal data.
Personal data cannot be transmitted over the Internet with complete security. The Company cannot ensure the security of personal data that you submit to us online.
11. Hyperlinks to websites operated by third parties
Unsere Website kann Links zu Websites und Anwendungen Dritter enthalten. Diese Websites und Apps werden unabhängig betrieben und stehen nicht unter der Kontrolle des Unternehmens. Wir sind nicht dafür verantwortlich, wie sie Personenbezogene Daten erheben oder verarbeiten. Diese Richtlinie gilt nicht für Aktivitäten, die über diese Websites oder Apps durchgeführt werden.
Bevor Sie auf Websites oder Apps Dritter zugreifen oder diese nutzen, empfehlen wir Ihnen, deren Datenschutzrichtlinie und Datenschutzpraktiken zu prüfen. Wir empfehlen Ihnen außerdem, diese sorgfältig zu berücksichtigen, bevor Sie Personenbezogene Daten bereitstellen.
12. Changes to this policy
When you visit third-party websites or apps, we recommend reading their privacy notices before deciding whether to access or use their services. We also recommend carefully considering whether to provide them with personal data.
13. Ihre Rechte in Bezug auf Ihre personenbezogenen Daten
You have the right to request confirmation from us as to whether personal data concerning you is being collected, to have inaccuracies corrected, and to have personal data deleted where we no longer need it. You may also ask us to restrict certain types of processing of your personal data.
If you are based in the EEA, please note this page:
These rights apply to information you have provided, as well as to other personal data concerning you. You may request to exercise your rights by sending an email to the address provided below.
Right of access
You may ask the Company to confirm whether your personal data is being processed. If so, you may request access to that personal data.
The Company will provide an electronic copy of the personal data currently being processed and may charge a reasonable fee for additional copies. The information will be provided electronically if you request it in that format.
Your right to access personal data must not adversely affect the rights and freedoms of others. If a request could affect another person’s rights or freedoms, the Company may refuse to fulfil it or may limit the information provided.
Right to rectification
You may ask the Company to correct inaccurate personal data. You may also request that incomplete personal data concerning you be completed, taking into account the purpose of the processing.
Right to erasure
You may request erasure where: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and there is no other legal basis for the processing; (c) you object, on grounds relating to your particular situation, to the processing of personal data based on legitimate interests pursued by us or by a third party; (e) the personal data has been unlawfully processed; or (f) the personal data must be erased to comply with an applicable legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation requiring processing under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Restriction of processing
If you have concerns about the accuracy of your personal data, you may ask the Company to restrict its processing while the information is being verified.
If you request restriction of processing, personal data may generally only be stored, unless you give your consent or the processing is necessary to establish, exercise, or defend legal claims, to protect another person’s rights, or to address an important matter of public interest within the European Union or a Member State.
Right to data portability
Where processing is automated and based on your consent or on a contract with you, you may request the personal data you have provided to the Company in a structured, commonly used, and machine-readable format.
You may also request that your personal data be transmitted directly by the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your right to erasure. Data portability must not adversely affect the rights or freedoms of others.
Right to object
You may object at any time, on grounds relating to your particular situation, to the use of personal data concerning you where the processing is based on legitimate interests pursued by the Company or by a third party. This includes profiling based on those interests. We may continue processing where compelling legitimate grounds exist that override your rights, freedoms, and interests, or where processing is necessary to establish, exercise, or defend legal claims.
For direct marketing, you may object at any time to the processing of personal data concerning you, including related profiling.
Right to withdraw consent
You may withdraw your consent to our processing of personal data about you at any time. This does not affect the lawfulness of processing carried out on the basis of your consent before its withdrawal.
You may file a complaint directly with us using the contact details provided below.
We aim to handle privacy concerns clearly and fairly, explain how your personal data has been used, and provide an appropriate response to questions about its processing.
In certain circumstances, European Union or Member State laws may restrict the rights described in this Section 13 in relation to your personal data.
We will provide information requested under your rights pursuant to Section 13 of this Agreement within one month of receiving your request. This period may be extended by up to two further months where necessary, depending on the complexity and number of requests. Within one month of receiving your request, we will inform you of any extension and explain the reasons for it.
Unless otherwise provided in Section 13, information requested under your rights pursuant to Section 13 will be provided free of charge. If a request is manifestly unfounded or excessive, particularly due to repeated requests, we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action. We may also refuse to act on the request.
If the Company has reasonable doubts about the identity of the person making a request, it may request additional information necessary to confirm that person’s identity.